HMRC launches online tax forum to help small businesses

HMRC has set up an online tax forum and webchat service to help small businesses and the self-employed with their various tax queries, forming part of the government’s business tax roadmap which was first announced at Budget 2016

The Small Business Online Forum allows small businesses to get answers to their tax questions, as well as help with:

  • starting a business;
  • support for growing a business – including taking on employees and expanding;
  • buying and selling abroad;
  • completing tax returns; and
  • tax credits

Linked to the forum, HMRC’s new dedicated webchat service offers direct support to businesses and the self-employed.

Mel Stride, Financial Secretary to the Treasury and Paymaster General, said: ’The UK’s 5.4 million small businesses play a vital role in our economy. We want to help businesses get off the ground and support them as they grow.

‘That is why we are launching a new forum and webchat service which will give these companies useful hints and tips – including how to complete tax returns, grow a business and trade outside the UK – so that they can continue to flourish.’

The forum does not deal with questions about taxpayers’ individual circumstances and any comments which include personal information will be deleted.

While no personal or case-specific information is posted on the forum, businesses may be offered help through HMRC’s webchat service and their personal case handled by an adviser.

A pilot of the forum was launched in March 2017 and now has over 1,000 registered users.

The Small Business Online Forum is available here

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